|Please note we will not provide direct-billing service to following treatments and products even with the Dr’s prescriptions and order.
1. Vitamin, Supplements, Sleeping pills and drugs for anxiety
2. Any test or treatment related to Infertility, Contraception, Sterilization, Impotence and Sexual Dysfunction congenital illness, hereditary conditions or any abortion (OC pills and IUCDs)
3. Treatments and investigations related to cosmetic reason (Scars, Acne)
4. Non-medicated items (Eg: Artificial tears, and probiotics) and cosmetics items like toothpaste, lotions, sunblock
5. Treatment and drugs related to weight-loss
6. Diseases/conditions started before the insurance start date
7. Dental care and Dental prosthesis
8. Routine eyesight or hearing tests or the cost of eyeglasses, contact lenses, hearing aids or cochlear implants
9. Medical checkup packages (Except those who get pre-approval from hospital and insurance company)
10. Any procedure packages (e.g. Maternity Packages)
11. Treatments related to AIDS/HIV and STD diseases
12. Herbal and traditional medicines
13. Smoking cessation, nicotine/alcohol abuse medications
14. Non-medicated items (Eg: Artificial tears, and probiotics)
15. External Prosthesis, Corrective devices (eg: Knee brace, ankle brace, walking stick)
16. Buying medicine without Dr’s prescription and medical necessity
17. All cost related to Organ and tissue transplant.
18. Costs of treatment by a family member or for self-therapy.
19. We will charge for the medical certificate or requesting to fill the claim forms for the service that was done more than 2 weeks ago.